Deletion request
Delete my account and data
Last updated 5 October 2026. Fields marked to be filled in are pending company details and will be completed before launch.
You can leave without reinstalling anything. Google Play requires every app that creates accounts to give you a route on the web, and this is ours.
1. The quickest route
If you still have the app: open it, go to Settings → Privacy → Delete my account, and confirm. It happens immediately on the device and within 72 hours on our side.
2. If you have already removed the app
Email to be filled in from any address, with the subject line Delete my data, and tell us the mobile number you registered with. We will send a one-time code to that number to confirm it is you — this protects you from somebody else deleting your account — and then delete it. If you cannot receive that message, tell us and we will verify another way.
3. What is deleted
- Your name, mobile number, pincode and email.
- Your family cover and every member you added, including their names, numbers, emails and language settings.
- Your submitted reports, and your account record itself.
Everything on your phone — your scam check history, your spoken account of an incident, the letters the app drafted, your family safe word — is held only on that device and is destroyed when you remove the app. We never had a copy.
4. What we keep, and why
- Anonymous scam counts — that a scam of a given family was checked, with a three-digit pincode prefix. These carry no name, number or device identity and cannot be linked back to you, so they are not personal data and they stay.
- Payment records — kept for eight years because Indian tax law requires it. These show your name and the transaction, not your activity in the app.
- Fraud and security logs — kept for 180 days where needed to prevent abuse of the service, then deleted.
Nothing in this list is used to market to you, and none of it is sold.
5. How long it takes
Within 72 hours of verifying your request, including backups. We confirm by email where you have given one. Your family cover ends when your account does, so members lose their cover at the same time — tell them, or hand the cover to somebody else before you delete it.
6. Deleting a family member only
If you want to remove one person but keep your cover, do it in the app under Family → the person → Remove. A member can also remove themselves at any time without asking you.
7. If we do not act
Write to our Grievance Officer. If you are still not satisfied you may complain to the Data Protection Board of India.