Refunds
Refund policy
Last updated 5 October 2026. Fields marked to be filled in are pending company details and will be completed before launch.
The short version. If you buy family cover and change your mind within seven days, you get all of your money back and you do not have to tell us why.
1. The seven-day window
A full refund of ₹759 is available for any reason within seven days of purchase. Ask us by email or ask Google Play directly; both routes work.
2. After seven days
Cover is an annual subscription and we do not refund part of a year once the window has passed. You can switch off renewal at any time in your Google Play account, and cover continues to the end of the period you paid for.
3. Where we refund beyond the window
- You were charged twice for the same period.
- You were charged after cancelling renewal.
- Family cover could not be activated for a reason on our side and we could not fix it within fourteen days.
4. What a refund is not for
We cannot refund a subscription because a fraud happened. Pehra is a guidance tool, not insurance, and it never promises to detect everything. This is set out plainly before you pay, and in our terms.
5. How to ask
Email to be filled in with the Google Play order number from your receipt. We reply within three working days. Money is returned by Google to your original payment method, which usually takes five to seven working days after approval. You can also use the refund option in your Google Play purchase history.
6. If you are not satisfied
Write to our Grievance Officer, who will respond within thirty days.